Support / Integrations
Importing call recordings and meetings
Your best customer insights are often said out loud - on sales calls, in user interviews, during check-ins. Pilea connects to five meeting recorders and imports recordings as interviews: Jiminny, Granola, Attio, Fireflies, and Gong.
ℹ️ Note: Meeting recorder availability is limited right now - the tiles are hidden unless enabled for your organization. Not seeing these tiles? Email us to enable meeting recorders for your organization.
How connecting works
All five connect the same way, with an inline API-key form:
- In Pilea, go to Integrations in the sidebar under Data Sources.
- Find the recorder’s tile and click Connect.
- Paste your key into the API key field. Your key is validated and stored encrypted.
- Set Import recordings from - how far back to import. Adjustable later in settings.
- Choose whether to enable Auto-analyze recordings - skip manual speaker review, so recordings are transcribed and analyzed end-to-end automatically.
- Click Connect.
Fireflies and Gong offer one extra option: Download full recordings, which fetches the original audio/video instead of just the transcript. It’s slower, and transcripts work just as well for analysis.
Once connected, use Sync now on the connected card to pull recordings in as interviews. In settings you can adjust the import range and set a meeting filter. Only admins can change integration settings.
Where to find your API key
Jiminny
Go to Settings → API in Jiminny (admin only). Pick your region - US or EU - when generating the key.
Granola
Go to Settings → API in Granola and generate a personal key. It starts with grn_.
Attio
Go to Workspace settings → Developers in Attio and click Create an API key.
Fireflies
Go to Settings → Developer Settings in Fireflies and copy your API key.
Gong
Go to Company Settings → Ecosystem → API in Gong and click Create (admin only). Gong is the one recorder that uses two fields: paste both your Access key and Access key secret into Pilea’s connect form.
💡 Tip: Leave Auto-analyze recordings on unless you specifically want to review speakers by hand - with it on, recordings flow straight from your recorder to analyzed interviews with zero manual steps.
Good to know
- Meeting recorders connect at the organization level; every workspace in your organization can access them, and each workspace configures its own filters.
- Pilea requests read-only access. It never writes to or modifies your recorder’s data, and credentials are encrypted at rest. Disconnect anytime.
- PII redaction (Settings → PII Redaction) applies to imported feedback across all sources.
Stuck? Email us — a human answers, usually the same day.