Popular articles
Connecting Slack to Pilea Connect Slack to capture feedback with a 🌱 reaction, an @Pilea mention, a shortcut or /pilea, listen to whole channels, and get skill updates in Slack.
How the Pilea priority score worksEvery backlog item in Pilea gets a priority score - a number from 0 to 100 that tells you which items deserve attention first. The score is computed automati…
Managing your backlogViews, triage statuses, filters, deep links, inline editing, bulk actions, merging duplicates, and exporting to Linear, Jira, or GitHub Issues.
Working with mentionsWhat mentions are, where they come from, how Pilea analyzes them, and how to filter, archive, re-analyze, move, or delete them.
Agents, skills, and pulsesOne agent, Pilea, carries reusable skills. Put a skill on a schedule with a pulse and choose what each one posts to Slack or email.
Using the Pilea API and MCPBuild on Pilea's public API - mentions, backlog items, customers, skills and more, with scoped keys - or bring backlog items into your coding agent via MCP.
New here? Start with these.
The setup path, in order — from creating your account to your first scored backlog. Fifteen minutes, start to finish.
- 01 What is Pilea and how does it work Pilea is a feedback intelligence platform that helps product teams understand what customers actually need and prioritize what to build next. Connect your fe… →
- 02 Setting up your Pilea workspace Setting up your Pilea workspace takes a couple of minutes: tell Pilea your goal, pick an analysis lens, mark the tools you use, and accept your scheduled reports. →
- 03 Choosing your analysis framework: bugs & features, jobs to be done, or both Your analysis framework determines how Pilea categorizes incoming feedback into backlog item types. Pick a built-in lens or define your own categories. →
- 04 Creating and switching between workspaces A workspace is where your team's feedback, backlog, and insights live. Your organization can have multiple workspaces - each with its own analysis framework,… →
- 05 Inviting your team to Pilea Invite colleagues from Settings → Team, pick Editor, Viewer or Admin, give access to private workspaces, and resend or cancel pending invitations. →
- 06 Introducing Pilea to your team Getting a team to change how they handle feedback takes more than sending a signup link. This guide covers who to involve, what to show each person, and how … →
- 07 Pilea roles and permissions Pilea has four organization roles: Owner, Admin, Editor and Viewer. A role is set once and follows the member into every workspace they can access. →
- 08 From signup to your first scored backlog A start-to-finish walkthrough of Pilea onboarding: sign in, tell Pilea your goal, pick a lens, mark your tools, accept your reports, then connect a feedback source. →
Using Pilea
- Adding feedback manually in Pilea
- Uploading files and documents to Pilea
- Managing your backlog
- Working with mentions
- Exploring themes
- Customer profiles and deal sizes
- How the Insights Agent works
- Agents, skills, and pulses
- Chat and cowrite
- Creating surveys
- PII redaction settings
- Company context
- Why business strategy must inform product prioritization
- Reading the priority breakdown for a backlog item
- How the Pilea priority score works
- Setting up your prioritization framework
Integrations
- What tools does Pilea integrate with
- Choosing your first integration
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Connecting HubSpot to Pilea - Connecting Attio to Pilea
- Connecting Slack to Pilea
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Connecting Intercom to Pilea - Importing call transcripts from Attio
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Connecting Zendesk to Pilea -
Connecting Notion to Pilea - Importing App Store reviews with AppFollow
- Importing call recordings and meetings
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Exporting backlog items to Linear -
Exporting backlog items to Jira -
Exporting backlog items to GitHub Issues - Connecting GitHub repositories
- How integration syncing works
- Using the Pilea API and MCP
Can't find it?
Email hello@pileainsights.com — a human answers, usually the same day. No ticket numbers, no “your request is important to us.”