When you connect Slack to Pilea, your team can send feedback directly from Slack conversations using emoji reactions, @Pilea mentions, message shortcuts, or the /pilea slash command. You can also have Pilea capture every message in chosen channels. Pilea posts a receipt back in the thread, and your skills can deliver summaries and updates to Slack on a schedule.

Slack is included on every Pilea plan.

What you’ll need

Admin access in Pilea
Permission to install apps in your Slack workspace

How to connect Slack

Step 1: Install the Slack app

In Pilea, go to Integrations in the sidebar under Data Sources.
Find Slack in the catalogue and click Connect.
You’ll be redirected to Slack to authorize the Pilea app.
Review the permissions and click Allow.
You’ll be redirected back to Pilea with an Integration connected toast, and the Slack settings dialog opens.

[SCREENSHOT: Connect dialog for Slack showing the OAuth authorization step]

Step 2: Invite Pilea to channels

The Slack app only sees channels it’s been invited to. Invite it to the channels where your team discusses product feedback, and to any channel you want Pilea to post updates to.

Go to the channel (e.g., #feedback or #product-feedback).
In the message composer, type @Pilea and send it. Slack will offer to add the app to the channel.

💡 Tip: Create a dedicated #feedback channel and let your team know that anything tagged there goes directly into Pilea. This gives you a clean, focused feedback stream.

Step 3: Choose your settings

Click Settings on the Slack card to open Slack Settings. These are set per workspace:

Capture Emoji - The emoji your team reacts with to capture a message. Defaults to seedling (🌱).
Listen Channels - Every message posted in these channels is captured as feedback into the current workspace, no reaction needed. Each channel has a Test connection button so you can check Pilea can see it.

When you have listen channels, three more options appear:

Post receipt in thread - Reply with a “Feedback captured” confirmation on each message picked up from a listen channel.
Tag with emoji - React with the capture emoji on each message picked up from a listen channel.
Add thread comments as well - Append replies in the thread of a captured message onto the original feedback. Bot messages are skipped.

How to add feedback from Slack

Once the Slack app is installed and invited to a channel, your team can add feedback in four ways:

1. Emoji reaction

React to any message with the capture emoji (🌱 by default). Pilea captures the message as feedback straight away and shows you a private prompt with an Open Feedback Modal button, in case you want to add customers, tags or a different workspace.

This is the fastest method - no forms, no context switching.

2. @Pilea mention

Mention @Pilea in a message and Pilea captures it as feedback. It replies in the thread with “Feedback captured. Analyzing…” and a link to view it in Pilea, then updates that reply with a short summary once analysis is done.

3. Message shortcut

Hover over any message and click the three dots (overflow menu).
Pick the Pilea shortcut.
The Submit Feedback modal opens with the message text filled in.

4. Slash command

Type /pilea in any channel where the app is invited. Add text after the command (/pilea customers keep asking for CSV export) to pre-fill the feedback field.

[SCREENSHOT: Slack message menu showing the Pilea shortcut]

Whichever way you open it, the modal has the same fields:

Workspaces - which Pilea workspace(s) the feedback goes to
Customers - search your customers or customer groups. Picking a group registers the feedback against every customer in it
Tags - tags to apply
Feedback - the text itself

Updates and summaries in Slack

Slack delivery is configured per skill, not on the integration. Open a skill, choose the Slack channel(s) it should post to, and set its notification mode: Silent, Summary or Full. Pulses run skills on a schedule, so a weekly digest can land in #product every Monday. Remember to invite @Pilea to those channels too. See Pilea, skills and pulses.

Troubleshooting

Pilea isn’t capturing feedback from a channel Make sure the Slack app has been invited to that channel. Type @Pilea in the channel to invite it. The app can only see messages in channels it’s been explicitly invited to. If you expect every message to be captured, check the channel is in Listen Channels for the right workspace.

No receipt appearing in the thread For listen channels, receipts are optional - switch on Post receipt in thread in the Slack settings. @Pilea mentions always get a thread receipt.

Emoji reaction isn’t working The app must be invited to the channel where you’re reacting, and you must be using the emoji set as Capture Emoji. Also verify the Slack app is still connected - check the Integrations page for a “Connected” status.

Slash command not found If /pilea returns “command not found,” the Slack app may not be installed correctly. Disconnect and reconnect the integration from the Integrations page in Pilea.

If none of these solve the issue, contact us via the chat bubble in the bottom right. Include your Slack workspace name and the channel where you’re experiencing the problem.

What tools does Pilea integrate with - Complete list of all available integrations
Adding feedback manually in Pilea - How to add feedback directly in Pilea without Slack
How integration syncing works - Per-workspace controls and disconnecting

Connecting Slack to Pilea