Support / Using Pilea
Agents, skills, and pulses
Agents are Pilea’s AI teammates. Every workspace ships with a default agent - Pilea, “The general-purpose Pilea assistant — writing, research, skill authoring, and everything in between” - and you can create more, each with its own personality and job. More specialised teammates are rolling out too.
What makes up an agent
Each agent has:
- A name, description, and avatar with an accent color - so you can tell your teammates apart.
- A prompt - the persona and instructions that define how it behaves and what it focuses on.
- Delivery channels - Slack channels and/or email addresses where its output lands.
To create one, click New agent and pick From scratch - or take the lazier, smarter route: Open in chat with Pilea. Describe the teammate you want, and the default agent sets it up for you.
Skills: reusable instructions
A skill is a reusable instruction set you attach to an agent - a recipe it can execute on demand. Write it once, and the agent runs it consistently every time.
User-invocable skills appear as /slash-commands in chat. Type / and pick the skill, and the agent runs it right there in the conversation.
Pulses: skills on a schedule
A skill can have a Pulse - a schedule (say, weekly at a set time) that makes it run on its own. No one has to remember to ask; the work just shows up.
The default Pilea agent comes with one out of the box: a weekly product and feedback summary, delivered by email.
Each skill has a notification mode that controls what gets posted to Slack or email when a run completes:
| Mode | What arrives |
|---|---|
| Silent | Nothing - the run happens quietly |
| Summary | A short digest of the result |
| Full | The complete output |
💡 Tip: Start scheduled skills on summary. If a pulse consistently earns its place in your inbox, promote it to full; if you keep skimming past it, drop it to silent.
To see what’s coming up, check the Agents calendar - it visualizes all upcoming scheduled runs across your agents, so you know what’s about to land and when.
Alert rules: agents that watch your metrics
Beyond schedules, alert rules let agents react to what’s happening in your data. A rule can watch metrics like mention count, feedback count, or a sentiment drop, and notify you via Slack or email when something moves.
ℹ️ Note: Pulses and alerts are complementary. A pulse says “tell me every Monday”; an alert says “tell me the moment sentiment dips.” Most teams want both.
Putting it together
A useful mental model: the agent is who, the skill is what, the pulse is when, and the alert rule is if. Configure those four and you’ve got a teammate that does recurring product work without being asked - and taps you on the shoulder when the numbers move.
Next: Chat and cowrite
Stuck? Email us — a human answers, usually the same day.