PII redaction

Keep customer privacy protected — automatically‍

Your feedback data might include personally identifiable information (PII) like names, emails, or phone numbers. Pilea automatically detects and redacts these details before processing, so you can analyze feedback safely and stay compliant.

What it does‍

When PII Redaction is enabled, Pilea scans all incoming feedback to find and remove sensitive information such as:

• 👤 Names and email addresses
• 📞 Phone numbers
• 🏠 Physical addresses
• 🪪 ID and account numbers
• 💳 Credit card or bank details

Redaction happens instantly and securely before the data is analyzed or displayed anywhere in your workspace.

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Fine-tuned control‍

The workspace owner decides what gets redacted. Toggle individual categories like:

• Person
• Email
• Phone number
• Address
• Organization
• Identity number
• IP address
• Credit card number
• URL
  

Why it matters‍

Protecting user privacy isn’t just a compliance checkbox — it’s part of building trust.
PII Redaction keeps your team’s insights powerful while keeping your customers’ information safe.