PII handling built in, not bolted on. Automatic redaction of names, emails, and identifiers, role-based access across your workspace, and an audit trail on every read and write.
Customer feedback is full of personal details — a phone number in a support ticket, a colleague named in a survey, an email address buried in an interview transcript. When that data flows into your feedback system unfiltered, it becomes a compliance liability and a risk you shouldn't be managing by hand.
Pilea handles it automatically, before feedback is ever analyzed, stored, or surfaced to your team.
Every piece of feedback is scanned before it hits the analysis pipeline. Names, emails, phone numbers, addresses, ID numbers, credit card details, IP addresses, URLs — all detected and redacted automatically. Toggle each category independently: keep company names for context, strip everything else with one setting.
Not everyone on your team needs to see everything. Role-based permissions let you control who reads which data sources, which customer segments, and which backlog items. Product, engineering, and leadership all get the insights they need — without your security team worrying about who's seeing what.
Every query, every export, every edit is logged. When compliance asks "who accessed this customer's data, when?" you have an answer. GDPR, CCPA, and SOC 2 reviews stop being fire drills — the evidence is already there, generated automatically.
You stop choosing between rich customer insights and data privacy. Feedback flows in, analysis runs, decisions get made — and customer data stays protected at every step, without your team remembering to scrub anything.
