Popular articles
Connecting Slack to Pilea When you connect Slack to Pilea, your team can send feedback directly from Slack conversations using emoji reactions, message menus, or slash commands. Pilea…
How the Pilea priority score worksEvery backlog item in Pilea gets a priority score - a number from 0 to 100 that tells you which items deserve attention first. The score is computed automati…
Managing your backlogViews, triage statuses, filters, bulk actions, merging duplicates, and exporting to Linear, Jira, or GitHub Issues - everything the backlog page can do.
Working with mentionsWhat mentions are, where they come from, how Pilea analyzes them, and how to filter, re-analyze, or delete them.
Agents, skills, and pulsesMeet Pilea's agents: configurable AI teammates with reusable skills, scheduled pulses, and alert rules that watch your metrics.
Using the Pilea API and MCPBuild on Pilea's public API - workspaces, mentions, backlog items, customers, tags - or bring backlog items into your AI editor via MCP.
New here? Start with these.
The setup path, in order — from creating your account to your first scored backlog. Fifteen minutes, start to finish.
- 01 What is Pilea and how does it work Pilea is a feedback intelligence platform that helps product teams understand what customers actually need and prioritize what to build next. Connect your fe… →
- 02 Setting up your Pilea workspace Setting up your Pilea workspace takes about 5 minutes. We recommend connecting your first feedback source during onboarding so you can start exploring your d… →
- 03 Choosing your analysis framework: bugs & features, jobs to be done, or both Your analysis framework determines how Pilea categorizes incoming feedback into backlog item types. Choosing the right one means your backlog reflects the ki… →
- 04 Creating and switching between workspaces A workspace is where your team's feedback, backlog, and insights live. Your organization can have multiple workspaces - each with its own analysis framework,… →
- 05 Inviting your team to Pilea Inviting your team to Pilea gives colleagues access to your workspace so they can view the backlog, run insights, and add feedback. Only organization Admins … →
- 06 Introducing Pilea to your team Getting a team to change how they handle feedback takes more than sending a signup link. This guide covers who to involve, what to show each person, and how … →
- 07 Pilea roles and permissions Pilea uses two levels of roles: organization roles and workspace roles. Every member has one of each. Organization roles control access to org-level settings… →
- 08 From signup to your first scored backlog A start-to-finish walkthrough of Pilea onboarding: create your account, set up your organization, configure PII redaction, and activate your agents. →
Using Pilea
- Adding feedback manually in Pilea
- Uploading files and documents to Pilea
- Managing your backlog
- Working with mentions
- Exploring themes
- Customer profiles and deal sizes
- How the Insights Agent works
- Agents, skills, and pulses
- Chat and cowrite
- Creating surveys
- PII redaction settings
- Company context
- Why business strategy must inform product prioritization
- Reading the priority breakdown for a backlog item
- How the Pilea priority score works
- Setting up your prioritization framework
Integrations
- What tools does Pilea integrate with
- Choosing your first integration
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Connecting HubSpot to Pilea - Connecting Slack to Pilea
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Connecting Intercom to Pilea -
Connecting Zendesk to Pilea -
Connecting Notion to Pilea - Importing App Store reviews with AppFollow
- Importing call recordings and meetings
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Exporting backlog items to Linear -
Exporting backlog items to Jira -
Exporting backlog items to GitHub Issues - Connecting GitHub repositories
- How integration syncing works
- Using the Pilea API and MCP
Can't find it?
Email hello@pileainsights.com — a human answers, usually the same day. No ticket numbers, no “your request is important to us.”