Freshdesk, Linear, and Easy Filtering
What’s New?
Freshdesk, meet Pilea!
Freshdesk integration is here. We’re now pulling feedback directly from your support tickets – because customer complaints shouldn’t live in isolation from product decisions. Your support team talks to frustrated users all day. Now those conversations actually make it into your roadmap.
👉 Learn how to set up Freshdesk here!
Export to Linear (and pick your team)
Found something worth building? Export requests directly to Linear with one click. Even better – you can select which team gets it. Once exported, you can see
👉 Learn how to set up Linear here!
Improved browsing of requests
Request view now has proper tabs. See recent issues, bugs, and what’s in progress without playing filter roulette every single time. It loads faster too, and actually remembers where you were when you navigate back.
The smaller stuff that adds up
- View feedback right from the request modal – no more clicking through three screens to get the full picture
- API naming update: “features” are now “requests” (update your integrations!)
- Markdown support in feedback – because sometimes you need emphasis and
code blocks - Smarter question answering – Pilea now catches more relevant requests when you ask it things
