Connect Pilea to Freshdesk to transform customer conversations into actionable product insights, helping you understand what users are saying about your product and identify opportunities.
To install Freshdesk, you'll need to provide:
Your Freshdesk Domain
This is the web address you use to access your Freshdesk account
Format: yourcompany.freshdesk.com
You can find this in your browser's address bar when logged into Freshdesk
Freshdesk API Key
Security note!
Create a dedicated admin account for integrations rather than using your personal account to ensure continuity if staff changes occur.
Once connected, Pilea automatically syncs your Freshdesk conversations, giving you automatic insights into support trends, feature and bug requests.
This helps you understand not just what customers are saying through direct feedback, but also what they're experiencing in their support interactions, providing a complete picture of the customer experience.