Nina uses Pilea to better understand how she can improve the world's easiest computer for seniors.

Used Excel before Pilea.

‍Nina receives between 400-500 inquiries from users and customers per month. These inquiries range anywhere from bugs to desired new functionality, and come from various sources. Users, customers, and sales people, who meet with potential and existing customers, provide feedback to Nina by phone, chat, and email.

“Before Pilea, I pasted feedback into Excel, so I was scrolling through super large Excel files, looking for feedback that we should prioritize. It took a lot of time.”

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The Komp team is composed of six people with support, product, and developer roles.

‍“Before Pilea, it was so easy to just make decisions about further development over a cup of coffee based on what we felt rather than anchoring the decision in the data we actually had in emails, chat logs, and Excel-files.”

From several hours to half an hour a week.

Every two weeks, Nina and the rest of the team meet to prioritize what needs to be done going forward.

“Instead of having to sit in front of an Excel-document for several hours during the week to categorize feedback, I spend half an hour with Pilea before each “cycle-planning” to get an overview. Pilea has categorized all of the feedback for me. It is already fixed. I don't have to sit and categorize; this feedback is about the app, this one about this functionality etc, etc... It is already fixed!”

“The Slack integration is great.”

The team uses Pilea via Slack. Now they have a #feedback channel in Slack that automatically sends all feedback to Pilea when they respond with the 🌱 emoji or @pileainsights.

“I use Pilea through Slack and the integration is great. I post all of the feedback in Slack, because then it is so transparent for the rest of the team what is coming in on an ongoing basis and we can discuss low-hanging fruits by the coffee machine.”

New functionality thanks to Pilea.

Earlier this year, the Komp team launched a new functionality in the app, which they prioritized developing based on the overview Pilea gave them.

“I knew some customers were asking for the ability to comment and like photos in the Komp app, but when I got the data into Pilea it turned out that it was in high demand actually. We got it through and launched it… And the customers are very happy.”

All feedback in one place.

Pilea also helps Nina to take customer needs further up in her organization and show that these are actually things people are asking for. 

“Pilea provides an overview that is so incredibly easy to handle. Specifically for seeing how many people are actually requesting something. It is very important when I have to argue why we should prioritize a particular development. It is also easy to show the interface to others. This is what it looks like, this is the temperature of our users, this is what we have received this month."

“I also like that you can easily show what we have prepared. When you set it as ‘done’ it shows that we are actually working according to the customers' views.”