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Turn any Slack message into structured feedback with one click β€” and get insight agent alerts delivered straight to your channels.

We've built this for
Product, CS, and support teams where valuable customer feedback shows up in Slack conversations but rarely makes it into a structured system. Also for anyone who wants Pilea's insight agents delivering updates directly to Slack channels.
Quit anytime. Keep your data.

You know the drill. A customer success manager drops a message in Slack: "Just talked to Acme Corp, they really need bulk export." Someone replies "yeah, heard that from others too." And then... nothing. The message scrolls away. The feedback is gone. Three months later, someone brings it up again and nobody can find the original thread. The Pilea Slack app solves this in the simplest way possible. See a message with feedback? Use the message menu (the three dots) and send it straight to Pilea. Want to capture something more structured? Use the /pilea slash command to open a form. Either way, one click and the feedback is in Pilea β€” attributed to a customer, tagged to a product area, and connected to your backlog. But capturing feedback is only half the story. The other half is getting insights back out to your team. Pilea's insight agents can post directly to Slack channels β€” trending topics in #product-feedback, sentiment alerts in #cs-team, daily digests in #product. Your team gets the information they need without ever leaving Slack. It turns Slack from a place where feedback disappears into a place where feedback gets captured and insights get delivered. Same tool, completely different outcome.

What you get.

  • Message menu capture β€” use the three-dot menu on any Slack message to send it to Pilea as structured feedback
  • Slash command β€” type /pilea to open a form for adding feedback with customer and product context
  • Channel digests and alerts β€” insight agents post automated updates, digests, and alerts directly to Slack channels
  • Customer attribution β€” feedback captured from Slack is automatically linked to the right customer
  • Full feedback context β€” messages are captured with their Slack context so nothing is lost in translation

Do more with Agents.

  • "Post weekly trending topics to #product-feedback" β€” keep the whole product org in the loop on what customers are talking about
  • "Alert #cs-team when a key account's sentiment drops" β€” give your CS team an early warning system right in their main channel
  • "Daily digest of new feedback to #product channel" β€” make sure the product team sees what came in each day without hunting for it
  • "Notify #engineering when a bug report affects 5+ customers" β€” escalate high-impact bugs to the right people automatically