If you want detailed answers to specific questions about your feedback, insight threads is where you can have a conversational exploration of your data. Ask follow-up questions, dig deeper into themes, and build a thread of insights - like getting a custom research report from your feedback.
How to use insight threads
Start exploring from the Discover section:
- Ask any question about your feedback - "What are users saying about onboarding?" or "Why are customers churning?"
- Follow up with more questions to dig deeper - "Which specific onboarding steps are problematic?"
- Review inline citations to see exactly which feedback pieces support each insight
- Check relevant requests displayed at the end of each thread
Your threads start private so you can ask anything without judgment, then publish them when you want to share insights with your team.
What makes threads powerful
- Grounded in your data - Threads only reference your actual feedback, not general knowledge or assumptions
- Full transparency - Every insight includes citations so you can trace back to the original feedback
- Conversational depth - Keep asking follow-ups until you get the complete picture
- Team collaboration - Bookmark valuable threads and share insights when ready
The real win
Instead of manually combing through hundreds of feedback pieces to answer a question, you get detailed, cited insights in minutes. It's like having a research analyst who knows your entire feedback history.
