Pilea
Start for free

Integrations / Communication & CRM

Slack

The best feedback gets said in Slack. Then it's gone.

Every day your team trades customer insight in Slack threads — a sales rep quoting a prospect, a CSM flagging a churn risk, a founder relaying a demo. Pilea catches it before it scrolls away, and turns it into structured, scored backlog items.

Add Pilea to Slack See setup guide

Already have a Pilea account? Jump to install instructions ↓

One emoji, and it's saved

React to any message with 🌱 and Pilea logs it as feedback — tagged to the customer, with the thread kept as evidence. No forms, no context-switching, no 'I'll add it later.'

Democratize your feedback

A #feedback channel where anyone can drop a 🌱 turns every teammate into a listening post. Support, sales, and design all contribute to the same scored backlog.

Close the loop back in Slack

Pilea posts summaries and agent updates straight to your channels, so the team sees what the signals added up to — without opening another tool.

How it works in Slack

Here’s exactly what your team sees once Pilea is installed.

  • Step 1: Invite @Pilea to the channels where your team posts #user-feedback, #feature-requests & more. Slackbot confirming '@Pilea has been invited to this channel', followed by a message showing the Pilea app was added to #user-feedback.
  • Step 2: Pilea captures the customer signals that matter, redacts personal data, and links related requests. The #user-feedback channel showing a teammate's demo notes from a call with Acme, with the Pilea app replying in a thread.
  • Step 3: Pilea identifies customer requests and links the related ones, so duplicates collapse into one prioritized task. A Slack thread where Pilea replies 'Feedback captured and linked to: Support organizing feedback by problems', with a View in Pilea link.
  • Step 4: Weekly summaries in Slack showing the top customer asks, the themes behind them, which customers are driving each one, and recommended next steps. A weekly product and feedback summary posted by the Pilea app, headlined 'Onboarding deployed, but Cowrite persistence risks churn', with a View full insight link.
  • Step 5: Updates from your product management and customer research agents, delivered directly in Slack. A bi-weekly product update posted by the Pilea app in #agent-summaries, covering problem-centric feedback, enterprise SSO, and AI surveys.
  1. Invite
  2. Capture
  3. Structure
  4. Prioritize
  5. Scheduled updates

A note on AI-generated output: Pilea uses generative AI to summarize feedback, group related requests, and draft the updates shown above. AI-generated summaries, themes and recommendations may occasionally be inaccurate or incomplete — every insight links back to the original Slack message so you can check the source before acting on it.

Install Pilea for Slack

Pilea is installed from inside your Pilea workspace, which connects it to your Slack workspace in a couple of clicks.

  1. Create or open your Pilea account

    Sign up free at app.getpilea.com, or log in if you already have a workspace. You'll need admin access in Pilea to add integrations.

  2. Go to Integrations

    In the Pilea sidebar, open Integrations under Data Sources.

  3. Connect Slack

    Find Slack in the integrations grid and click Connect. You'll be sent to Slack to review the permissions — click Allow to finish installing.

  4. Invite Pilea to your channels

    Pilea only reads channels it's been invited to. In each channel you want captured, type @pileainsights and invite the app.

Add Pilea to Slack Full setup guide

By installing, you agree to our Privacy Policy and Terms of Service.

“The quickest way to turn an internal conversation into structured feedback — without breaking your flow.”

Slack is where the informal, real-time layer of customer insight lives — the offhand quote, the “third time this week someone asked for this,” the demo note that never makes it into a ticket. It’s also where that insight quietly disappears.

Pilea gives every one of those moments a home. The signal lands in your scored backlog with the customer attached and the conversation kept as proof, so when a theme starts to build, you can see exactly who said what and when.

Your customers already told you what to build.

Pilea turns the feedback you already have into a scored backlog — evidence attached.

Start for free Join weekly demo

Free to start · No credit card · Quit anytime, keep your data