Turn every support conversation into product signal — automatically.
Your support team talks to customers all day. They hear about bugs, feature requests, workarounds, and frustrations — but most of that never reaches the people making product decisions. Pilea connects to Intercom and pulls in your conversations automatically. Every ticket, every thread, every customer message gets structured, tagged, and connected to the customers behind them — including their revenue. No copy-pasting. No spreadsheets. No "I think customers are asking for this." You get the real picture: which issues affect the most customers, what revenue is behind each request, and how sentiment is shifting over time. Your CS team stops being the bottleneck for product insight, and product stops making decisions based on whoever's loudest.
Once connected, Pilea syncs your Intercom conversations in real time. Here's what flows in:
Pilea then does the heavy lifting:
Once your Intercom data is flowing into Pilea, you can set up insight agents that watch for patterns and alert you automatically:
The agents run in the background, so the signal finds you — you don't have to go digging through tickets.
