Connect Pilea to Intercom to transform customer conversations into actionable product insights, helping you understand what users are saying about your product and identify opportunities.
Administrator access is required to set up this integration.
To connect Intercom with Pilea, you'll need to create a private app in the Intercom Developer Hub and get your access token.
Important: Your access token provides access to your Intercom data. Keep it secure and only enter it through Pilea's secure connection form.Step 4: Configure in Pilea
Once connected, Pilea automatically syncs your Intercom conversations and customer data, giving you insights into support trends and customer sentiment. You can view conversation topics, track resolution times, and identify common issues that customers face. This helps you understand not just what customers are saying through direct feedback, but also what they're experiencing in their support interactions, providing a complete picture of the customer experience.