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Get the full picture β€” support tickets, sales conversations, and meeting notes, all connected to revenue.

We've built this for
Product Managers, Customer Success, UX Researchers, Sales Leaders, Management
Quit anytime. Keep your data.

Most feedback tools only see one slice of the customer relationship. Support tickets, maybe. Or NPS surveys. But HubSpot is different β€” it captures what happens before and after the sale. Sales calls, email threads, meeting notes, support tickets, deal stages. It's all there. Pilea connects to HubSpot and pulls in all of it. Not just the support side β€” the sales side too. That means you're hearing what prospects object to before they buy, what new customers struggle with during onboarding, and what long-time customers keep asking for. All of it structured, all of it linked to real companies and real revenue. This is the kind of context that changes how you prioritize. When you can see that enterprise prospects keep asking about SSO in sales calls while your existing customers are filing tickets about API rate limits, you're making decisions with the full picture β€” not just the loudest channel.

What you get.

  • Support tickets β€” full threads from HubSpot Service Hub
  • Email conversations β€” sales and CS email threads tied to company records
  • Meeting notes β€” what your team captured during calls and demos
  • Customer records β€” company, plan, deal size, and revenue data already live in HubSpot, so everything comes in with business context built in
  • Historical data β€” choose how far back to sync, so you're working with the full timeline

Pilea then does the heavy lifting:

  • Clusters similar feedback automatically β€” across support AND sales, not just one channel
  • Links feedback to your backlog β€” see which items have evidence from multiple touchpoints
  • Tracks sentiment shifts β€” catch problems early, whether they surface in a support ticket or a sales call
  • Attributes everything to real customers and real revenue β€” because HubSpot already has the data, the attribution is automatic

Do more with Agents.

Because you're getting signal from multiple channels, the insight agents can spot patterns that single-source tools never would:

  • "Alert when a churning customer's last 5 interactions were negative" β€” connect the dots between support frustration and deal risk automatically
  • "Weekly digest of themes from sales calls vs support tickets" β€” see how pre-sale and post-sale feedback differ (or don't)
  • "Notify when enterprise prospects mention competitor names" β€” stay on top of competitive positioning without reading every email
  • "Flag when the same feature gets mentioned in both sales objections and support tickets" β€” the strongest signal that something needs to move up the roadmap

The agents run in the background, so the signal finds you β€” you don't have to go digging.